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The team

Andy Tugwell - Managing Director

Andy Tugwell TSS

Andy has over 35 year's experience in commercial and industrial heating, commercial refrigeration and air conditioning and takes a hands-on approach in the day to day running of the company. His is often to be found on site, overseeing projects and making sure that the customer is getting the exact equipment and service that they need. Andy believes in promoting the ethos of a quality service and a deep understanding of the customer's needs throughout the company, from the top down.

Chris Tugwell - Financial Director

Chris Tugwell TSS

Chris is a qualified accountant and brings to the business a sound financial background with many years of practical and commercial experience. Qualified to NEBOSH standards, Chris also ensures compliance with all Health & Safety procedures and legislation for TSS Facilities. He believes that the secret to the success of TSS is their passion for customer service which is shared by the whole team.

Steve Tugwell - Water Treatment Director

Steve Tugwell TSS

Steve is a highly qualified water treatment expert with 20 year's experience in the industry. His department is responsible for a diverse portfolio of contracts which are managed to the highest standards to comply with legislation and TSS policies and procedures. As well as advising customers on how to maintain water hygiene, Steve is often called upon to be a speaker and presenter at water treatment seminars and training events around the country.

Steve Gray - General Manager

Steve Gray TSS

Steve oversees the delivery of all TSS’ mechanical services and is a customer service and health & safety champion. He has 27 years experience in mechanical engineering and has been focused on the management aspect of the industry for the last 11 years. He also has over 16 years experience in the water hygiene industry.

Nicky Mepham - Service Administrator

Nicky Mepham TSS

Nicky assists Rhianna ensuring smooth delivery of the operation from an administration angle. Nicky has 15 years experience working within the gas service industry and running maintenance contracts.

Elaine Bushby - Water Treatment Administrator

Elaine Bushby TSS

Elaine provides administrative support to the Water Treatment Director and engineers. Her excellent communication skills and highly organised methods make her an indispensable part of the TSS water department. Elaine is the admin point of contact for water hygiene at TSS – from phone calls to customers to preparation of Legionella risk assessments and schematic drawings.

Jason Mamoany - Service Manager

Jason Mamoany TSS

Jason has been with TSS for the last 16 years and has successfully managed and controlled the growth of our service department whilst maintaining an excellent customer service record. He has developed and built good relationships with both clients and suppliers allowing us achieve a professional service.

Rhianna Ogle - Service Administrator

Rhianna Ogle TSS

Rhianna's main role is to schedule and coordinate the busy service department engineers' work loads. She books Gas Safety checks, contacts clients and carries out other administrative tasks. She is both highly organised and efficient with a great sense of humour.

Ashton Dolan - Accounts Executive

Ashton Dolan TSS

Ashton started as Service Administrator in 2013 but always had a passion for accounts. She enrolled herself onto the AAT course at Brighton City College and has been studying finance for the past 18 months. Ashton is dynamic member of TSS and since starting in Accounts she has already added value by using her knowledge of service system and introduced new procedures to enhance our efficiency.

Peter Townsend - Project Manager

Peter Townsend TSS

Peter has been with TSS for 12 years. He is a qualified air conditioning and refrigeration engineer with over 30 years of industry experience. He manages all our air conditioning and refrigeration projects and has successfully built a good reputation with all our clients.

Marc Thompson - Health & Safety Officer

Marc Thompson TSS

A member of IOSH with over 9 years H&S experience, Marc is NEBOSH qualified in Occupational Safety & Health and also in Fire Safety. He is responsible for advising TSS Directors and employees on H&S matters and ensuring legislative compliance. Marc works to enhance the H&S culture of the company by working with employees and clients to ensure that appropriate systems are in place to enable works to be undertaken in a safe manner.

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