Meet The Team

Senior staff at TSS Facilities

Directors

Managing Director

Andy Tugwell

Andy has over 40 year’s experience in commercial and industrial heating, commercial refrigeration and air conditioning and takes a hands-on approach in the day to day running of the company. He is often to be found on site, overseeing projects and making sure that the customer is getting the exact equipment and service that they need. Andy believes in promoting the ethos of a quality service and a deep understanding of the customer’s needs throughout the company, from the top down.

Financial Director

Chris Tugwell

Chris is a qualified accountant and brings to the business a sound financial background with many years of practical and commercial experience. Qualified to NEBOSH standards, Chris also ensures compliance with all Health & Safety procedures and legislation for TSS Facilities. He believes that the secret to the success of TSS is their passion for customer service which is shared by the whole team.

Operations Director

James Beresford-Ward

James first joined TSS in early 2017 as a Department Manager. He brought with him 13 years of both on the tools and Managerial experience. James has since moved onto the position of General Manager and currently sits on the board as Operations Director. James is passionate about delivering quality service, developing new business along with a range of other tasks using his knowledge and skills to ensure that each department performs at its best. He is passionate about providing a tailored and highly professional service for each and every client.

Water Treatment Director

Steve Tugwell

Steve is a highly qualified water treatment expert with 20 year’s experience in the industry. His department is responsible for a diverse portfolio of contracts which are managed to the highest standards to comply with legislation and TSS policies and procedures. As well as advising customers on how to maintain water hygiene, Steve is often called upon to be a speaker and presenter at water treatment seminars and training events around the country.

Managers

Commercial Manager

Jason Mamoany

Jason has been with TSS in excess of 25 years covering a number of roles within the company. He moved into the role as Commercial Manager in 2018 to focus on the commercial side of the business. He coordinates with the Financial Director and General Manager to deliver our services in a cost effective and sustainable manner. He is responsible for all tenders & PQQ’s and negotiation with suppliers to deliver a cost competitive service to all clients.

Service Delivery Manager

Kieren Boulter

Kieren has gained his qualifications and experience since joining the TSS family in 2008. Climbing the ladder over the years to now being our service manager and oversees the delivery of all Heating, Gas, Electrical, Air Conditioning and Refrigeration planned and reactive maintenances. He manages a team of 15 engineers and administrators. Part of his day to day role includes, pricing new works & contracts, auditing engineers works, overseeing all equipment ordering and keeping all relevant qualifications current and all compliances up to date. Kieren strives to deliver top class customer service and prides himself on his relationships with our clients.

Account Manager

Helena Polackova

Helena has nearly 12 years’ experience in the building maintenance industry with responsibility for both domestic and commercial gas and non-gas service & maintenance contracts. She is also very knowledgeable in the technical aspects of the industry, being responsible for sourcing and ordering both plumbing and boiler spare parts. Helena always strives for the highest levels of customer service, as she believes it’s the linchpin for any business.

Heating Projects manager

Lee Gearing

Lee has over 15 years’ experience in the Heating and Ventilation Industry having worked his way upwards from Subcontractor to Project Manager, accruing knowledge and professionalism of the Industry from a wide range of diverse and fast track Projects ranging from International Airports to high end Hotels.

Lee and his team are responsible for the life cycle of Projects from Tender stage to Hand over and prides himself on delivery of the Client’s expectations, effectively communicating project progression and development to the Commercial department and ensuring that all work is completed to the highest standards, on time and on budget.

AC Installs Manager

dan Wallace

Dan has 14 year’s experience working within the Air Conditioning, HVAC industry. During these years he has worked on and installed many different manufactured systems.

Dan Started as an apprentice working his way up to lead engineer managing many site installs to a very high standard.

He enjoys meeting new customers/clients to develop highly respectable relationships where he can continue to deliver a first class service to all.

Accounts Team

Accounts Executive

Ashton Dolan

Ashton joined TSS as a Service Administrator within our busy Service Department in 2013. Her ambitions lead to her progressing into Accounts, becoming part of our Finance Department in 2016. Ashton has her AAT Level 2 Certificate in Accounting qualification, currently due to finalise her AAT Level 3 imminently. She has a keen eye and focus on attention to detail, and is a long-serving core employee at TSS.

Accounts Apprentice

Sophie Dooley

TBC

Administration team

Water Treatment Supervisor

Elaine Bushby

Elaine brings to the company over 25 years administration experience and for the last 8 years has worked in the Water Treatment department. Her main role would be scheduling the engineers from all aspect of monitoring to cleaning of the hot and cold systems. Elaine has gained an extensive range of water hygiene based knowledge over the years.

She would be your first point of contact to book any works in or if you are after any advice!

Water Treatment Administrator

Simone Yates

Simone’s customer service experience is over 25 years and with NCFE level 2 diploma in customer service makes her well equipped to keep our customers happy. Her main tasks are assisting Elaine with the running of the water treatment department, invoicing and correctly completing Legionella risk assessment forms. Simone also holds a legionella awareness qualification.

Service Administrator

Rachel Burns

Rachel has worked in Customer Services for 10 years, 4 of those have been with us at TSS facilities. Rachel works in the Service Department alongside Ruby. One of Rachels main roles is scheduling Heating & Air Conditioning works for the engineers this ranges from Callouts to Maintenances, always making sure that the day to day organisation of the department runs smoothly. Rachel is one of the first point of contacts here at TSS Facilities for the Service team, Rachel takes pride in making sure all our customers have the best customer experience possible and is always happy to help with any enquires across the business.

Service Administrator

Ruby Maslen

Ruby has been with the company since 2019. She brought with her years of administration skills. Ruby works alongside the other administrators to schedule works for engineers, communicating with clients and assisting the department manager with quoting and invoicing.