Meet The Team

Senior staff at TSS Facilities

Senior Management

Managing Director

Andy Tugwell

Andy has over 40 year’s experience in commercial and industrial heating, commercial refrigeration and air conditioning and takes a hands-on approach in the day to day running of the company. He is often to be found on site, overseeing projects and making sure that the customer is getting the exact equipment and service that they need. Andy believes in promoting the ethos of a quality service and a deep understanding of the customer’s needs throughout the company, from the top down.

Financial Director

Chris Tugwell

Chris is a qualified accountant and brings to the business a sound financial background with many years of practical and commercial experience. Qualified to NEBOSH standards, Chris also ensures compliance with all Health & Safety procedures and legislation for TSS Facilities. He believes that the secret to the success of TSS is their passion for customer service which is shared by the whole team.

Water Treatment Director

Steve Tugwell

Steve is a highly qualified water treatment expert with 20 year’s experience in the industry. His department is responsible for a diverse portfolio of contracts which are managed to the highest standards to comply with legislation and TSS policies and procedures. As well as advising customers on how to maintain water hygiene, Steve is often called upon to be a speaker and presenter at water treatment seminars and training events around the country.

General Manager

James Beresford-Ward

James is tasked with delivering quality service, developing new business along with a range of other tasks using his knowledge and skills to ensure that each department performs at its best. James is passionate about providing a tailored and highly professional service for each and every client. James initially joined the team in in early 2017 to primarily manage and expand and develop the water department by introducing new processes and procedures. He brought with him, 13 years of water treatment experience.

Managers

Commercial Manager

Jason Mamoany

Jason has been with TSS in excess of 25 years covering a number of roles within the company. He moved into the role as Commercial Manager in 2018 to focus on the commercial side of the business. He coordinates with the Financial Director and General Manager to deliver our services in a cost effective and sustainable manner. He is responsible for all tenders & PQQ’s and negotiation with suppliers to deliver a cost competitive service to all clients.

Service Delivery Manager

Kieren Boulter

Kieren has gained his qualifications and experience since joining the TSS family in 2008. Climbing the ladder over the years to now being our service manager and oversees the delivery of all Heating, Gas, Electrical, Air Conditioning and Refrigeration planned and reactive maintenances. He manages a team of 15 engineers and administrators. Part of his day to day role includes, pricing new works & contracts, auditing engineers works, overseeing all equipment ordering and keeping all relevant qualifications current and all compliances up to date. Kieren strives to deliver top class customer service and prides himself on his relationships with our clients.

Account Manager

Helena Polackova

Helena has nearly 12 years’ experience in the building maintenance industry with responsibility for both domestic and commercial gas and non-gas service & maintenance contracts. She is also very knowledgeable in the technical aspects of the industry, being responsible for sourcing and ordering both plumbing and boiler spare parts. Helena always strives for the highest levels of customer service, as she believes it’s the linchpin for any business.

Installation Manager

Mark Bassett

With nearly 20 years’ experience as an engineer in the commercial heating and plumbing industry Mark is part of the core team who manage the larger installation works at TSS. Mark is a solution-orientated member of the team and can always be counted upon to do his utmost to accommodate and facilitate clients when they have an emergency situation.

Business Development Manager

Julian Brunnock

Julian has over 35 years’ experience of working in the Heating, Ventilation and Air Conditioning (HVAC) sector. Starting his career as a Building Services Design Engineer has also worked in Business Development and Sales roles with leading industry manufacturers. He is responsible for feasibility, design and specification of HVAC systems and in utilising his engineering and commercial qualities he’s well placed to offer the best technical solutions whilst balancing customer’s specific needs against budget.

Accounts Team

Accounts Executive

Ashton Dolan

Ashton joined TSS as a Service Administrator within our busy Service Department in 2013. Her ambitions lead to her progressing into Accounts, becoming part of our Finance Department in 2016. Ashton has her AAT Level 2 Certificate in Accounting qualification, currently due to finalise her AAT Level 3 imminently. She has a keen eye and focus on attention to detail, and is a long-serving core employee at TSS.

Accounts Assistant

Ebony Grace Morgan

Ebony Joined the TSS family in 2019 as an apprentice. In her time here she has gained a qualification in business & administration as well as knowledge about her accounting role. Ebony has come along way and is a great asset to the accounts team.

Administration team

Water Treatment Administrator

Elaine Bushby

Elaine brings to the company over 25 years administration experience and for the last 8 years has worked in the Water Treatment department. Her main role would be scheduling the engineers from all aspect of monitoring to cleaning of the hot and cold systems. Elaine has gained an extensive range of water hygiene based knowledge over the years.

She would be your first point of contact to book any works in or if you are after any advice!

Water Treatment Administrator

Simone Yates

Simone’s customer service experience is over 25 years and with NCFE level 2 diploma in customer service makes her well equipped to keep our customers happy. Her main tasks are assisting Elaine with the running of the water treatment department, invoicing and correctly completing Legionella risk assessment forms. Simone also holds a legionella awareness qualification.

Service Administrator

Rachel Burns

Rachel has worked in Customer Services for 10 years, 4 of those have been with us at TSS facilities. Rachel works in the Service Department alongside Ruby. One of Rachels main roles is scheduling Heating & Air Conditioning works for the engineers this ranges from Callouts to Maintenances, always making sure that the day to day organisation of the department runs smoothly. Rachel is one of the first point of contacts here at TSS Facilities for the Service team, Rachel takes pride in making sure all our customers have the best customer experience possible and is always happy to help with any enquires across the business.

Service Administrator

Ruby Maslen

Ruby has been with the company since 2019. She brought with her years of administration skills. Ruby works alongside the other administrators to schedule works for engineers, communicating with clients and assisting the department manager with quoting and invoicing.